Effective Date: December 2024

Lofhe Inc. (“Lofhe,” “we,” “us,” or “our”) values the privacy of its delivery drivers (“Drivers”) and is committed to protecting the personal information we collect and process in connection with the delivery services you provide. This Privacy Policy outlines how Lofhe collects, uses, shares, and safeguards Driver information, and explains your rights regarding your data.

1. Information We Collect

We collect information to facilitate your role as a delivery driver and ensure the efficient operation of our services.

1.1 Information You Provide to Us

  • Personal Information: Name, address, phone number, email address, date of birth, and government-issued identification (e.g., driver’s license).
  • Banking Information: Bank account details for payment processing.
  • Vehicle Information: License plate number, insurance details, and vehicle type.
  • Background Check Information: Criminal and driving history as permitted by law.
  • Communications: Feedback, questions, and correspondence with Lofhe support.

1.2 Information We Collect Automatically

  • Device Information: IP address, device type, operating system, and app version.
  • Geolocation Data: Real-time location information collected via the Lofhe Driver App to enable delivery routing and order tracking.
  • Usage Data: Information about your use of the Lofhe Driver App, including login times, routes taken, and delivery completion status.

1.3 Information From Third Parties

  • Background Check Providers: Information obtained from third-party background check services.
  • Customer Feedback: Ratings and reviews provided by customers regarding your deliveries.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To Facilitate Deliveries: Assign and track orders, optimize delivery routes, and communicate order details.
  • To Process Payments: Transfer earnings to your designated bank account.
  • To Ensure Safety and Compliance: Conduct background checks, verify identity, and ensure compliance with applicable laws.
  • To Improve Services: Analyze delivery performance, address customer feedback, and enhance the driver experience.
  • To Communicate: Send notifications about orders, payments, updates to policies, and other relevant information.
  • To Protect Rights and Enforce Policies: Detect and prevent fraudulent or unauthorized activity.

3. Sharing Your Information

Lofhe shares your information only as necessary to provide services or as required by law.

3.1 With Customers

  • Your first name, photo (if provided), and real-time location during a delivery are shared with customers to facilitate order tracking.

3.2 With Service Providers

  • Third-party vendors that assist with payment processing, background checks, and IT services.

3.3 For Legal and Compliance Purposes

  • Information may be disclosed to comply with legal obligations, respond to lawful requests, or protect Lofhe’s rights.

3.4 In Business Transactions

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Rights and Choices

4.1 Access and Update

You can review and update your personal information through the Lofhe Driver App or by contacting us at info@lofhe.com.

4.2 Data Deletion

You may request the deletion of your personal information by contacting info@lofhe.com. Note that certain information may be retained as required by law or for legitimate business purposes.

4.3 Location Tracking

You can disable location tracking in your device settings; however, this may impact your ability to accept and complete deliveries.

5. Data Security

We implement industry-standard measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data.
  • Secure storage and restricted access to personal information.
  • Regular security assessments of our systems.

6. Data Retention

We retain your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

Your information may be transferred and processed outside of Canada, including in countries with different data protection laws. We ensure that such transfers comply with applicable legal requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this policy indicates the latest revision date. Continued use of the Lofhe Driver App constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: info@lofhe.com
Mailing Address: 306-1325 Rue Montcalm